The end result of a phone call is decided in the first 30-60 seconds. Whether it’s general enquiry, a query, or a complaint, it is important to gain customer’s confidence. We understand that attending to an inbound phone call is not merely answering questions and resolving problems. The process first starts at empathizing with the customer and viewing the scenario from his/her perspective. We source agents locally who understand local dialect, have local accent and excel in their interpersonal communication skills.